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A researcher measures job satisfaction by having employees rank their preference for three different workplace policies (1st choice, 2nd choice, 3rd choice). Which measure(s) of central tendency should the researcher use to summarize this data, and why?

Question: A researcher measures job satisfaction by having employees rank their preference for three different workplace policies (1st choice, 2nd choice, 3rd choice). Which measure(s) of central tendency should the researcher use to summarize this data, and why?

Sample answer: The researcher should use the median or mode to summarize this data. This is because rankings represent an ordinal level of measurement, which communicates order but does not assume equal differences between adjacent ranks.

Key points:

  • The ranking data represents the ordinal level of measurement.
  • Ordinal measurement does not assume equal differences between adjacent scale values.
  • The appropriate measure of central tendency is the median or mode.

Rubric: Full credit for correctly stating that the median or mode should be used, and justifying it by noting that rankings are ordinal-level data which do not assume equal intervals.

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Updated 2026-05-27

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Research Methods in Psychology - 4th American Edition @ KPU

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